Terms & Conditions' | Typhon Training Solutions

Client Terms and Conditions

Typhon Training Solutions

Part of Typhon Enterprises Ltd

Document Version: 1.3

Effective Date: 23/04/2023

Last Updated: 20/04/2025

Table of Contents

1. About Us and Contact Information

2. Definitions and Interpretation

3. Scope of These Terms

4. Course Booking and Acceptance

5. Course Delivery Methods

6. Payment Terms and Pricing

7. Cancellation and Refund Policy

8. Transfer and Rescheduling

9. Client Responsibilities and Suitability

10. Our Responsibilities and Service Delivery

11. Certification and Assessment

12. Intellectual Property Rights

13. Data Protection and Privacy

14. Limitation of Liability

15. Force Majeure

16. Complaints and Dispute Resolution

17. Termination of Services

18. General Provisions

1. About Us and Contact Information

1.1 Who We Are

Typhon Training Solutions is a trading name of Typhon Enterprises Ltd, a company registered in England and Wales. We are a specialist provider of First Aid training and general Health & Safety training services, delivering high-quality, accredited courses to individuals and organisations across England.

Company Details: - Trading Name: Typhon Training Solutions - Parent Company: Typhon Enterprises Ltd - Registration: England and Wales - Business Type: First Aid and Health & Safety Training Provider

1.2 Contact Information

Primary Contact: - Telephone: 07939557029 - Email: mark.phillips@typhontrainingsolutions.co.uk - Website: www.TyphonTrainingSolutions.co.uk

Correspondence Address: 4 Hereward Way, Wethersfield, Braintree, Essex. CM7 4EG UK

1.3 How to Contact Us

You can contact us regarding any aspect of your training booking, course enquiries, or concerns by: - Telephoning our main contact number during business hours - Emailing us at the address provided above - Writing to us at our correspondence address

We aim to respond to all enquiries within 24 hours during business days (Monday to Friday, excluding public holidays).

1.4 Communication Methods

When we use the terms "in writing" or "written" in these terms and conditions, this includes communications by email, letter, or any other durable medium that allows information to be stored and reproduced.

2. Definitions and Interpretation

2.1 Definitions

In these Terms and Conditions, the following words and phrases have the meanings set out below:

"Agreement" means the contract between you and us for the provision of training services, comprising these Terms and Conditions, your booking confirmation, and any additional terms specified in your course documentation.

"Blended Learning" means training courses that combine online learning elements with face-to-face classroom instruction, where the online component must be completed prior to attending the practical sessions.

"Business Customer" means a customer who is acting for purposes relating to their trade, business, craft, or profession.

"Certification" means the formal recognition of successful completion of a training course, typically evidenced by a certificate, card, or digital credential.

"Client" or "Customer" or "You" means the person or organisation booking training services with us.

"Consumer" means an individual acting for purposes that are wholly or mainly outside their trade, business, craft, or profession.

"Course Materials" means all learning resources, handouts, manuals, digital content, and other materials provided as part of the training course.

"Distance Learning" means training delivered remotely through online platforms, digital media, or correspondence methods where the learner and instructor are not physically present in the same location.

"Face-to-Face Training" means training delivered in person where the instructor and learners are physically present in the same location.

"Force Majeure Event" means any event beyond our reasonable control including but not limited to acts of God, natural disasters, government restrictions, pandemic

measures, strikes, or other circumstances that prevent us from fulfilling our obligations.

"Online Learning Platform" means the digital system or website through which online course content is delivered and accessed.

"Practical Assessment" means hands-on evaluation of skills and competencies that must be conducted in person.

"Training Course" or "Course" means any First Aid or Health & Safety training programme offered by us, whether delivered face-to-face, online, or through blended learning methods.

"We," "Us," or "Our" means Typhon Training Solutions, a trading name of Typhon Enterprises Ltd.

2.2 Interpretation

In these Terms and Conditions: - References to the singular include the plural and vice versa - References to any gender include all genders - Headings are for convenience only and do not affect interpretation - References to legislation include any amendments, replacements, or re-enactments - Where specific timeframes are mentioned, these refer to calendar days unless otherwise stated

3. Scope of These Terms

3.1 Application of Terms

These Terms and Conditions apply to all training services provided by Typhon Training Solutions, including: - Face-to-face training courses delivered at our facilities - Training courses delivered at client premises - Online training courses and digital learning content - Blended learning programmes combining online and face-to-face elements - Assessment and certification services - All related materials and support services

3.2 Consumer vs Business Customers

Your rights under these Terms and Conditions may differ depending on whether you are a Consumer or Business Customer. Consumers have additional protections under UK consumer protection legislation, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

If you are booking training for business purposes, you are considered a Business Customer. If you are booking training for personal development or non-commercial purposes, you are considered a Consumer.

3.3 Agreement Formation

By booking a training course with us, you agree to be bound by these Terms and Conditions. These terms, together with your booking confirmation and any course specific requirements, form the complete agreement between us.

3.4 Variations to Terms

We may update these Terms and Conditions from time to time to reflect changes in legislation, our services, or business practices. Any changes will be communicated to you in advance and will apply to future bookings. Existing bookings will continue under the terms that were in effect when the booking was made, unless the changes are required by law.

4. Course Booking and Acceptance

4.1 How to Book

Training courses can be booked through the following methods: - Online through our website booking system - By telephone during business hours - By email to our designated booking address - Through our authorised training partners or representatives

4.2 Booking Information Required

When making a booking, you must provide: - Full name(s) of all attendees - Contact details including telephone number and email address - Billing address and payment information - Any special requirements, medical conditions, or accessibility needs - Proof of any prerequisite qualifications where applicable - Company details for Business Customer bookings

4.3 Booking Confirmation and Contract Formation

Your booking becomes a binding contract when we send you a written booking confirmation. This confirmation will include: - Course details including date, time, and location - Attendee information - Total cost including any applicable taxes - Payment terms and due dates - Specific course requirements or prerequisites - Cancellation and transfer policies - Unique booking reference number

4.4 Booking Reference Numbers

Each booking will be assigned a unique reference number. Please quote this reference in all communications regarding your booking. This helps us provide efficient service and maintain accurate records.

4.5 Course Availability

All courses are subject to availability and minimum participant numbers. We reserve the right to: - Decline bookings if courses are fully booked - Cancel courses that do not meet minimum participant requirements - Reschedule courses due to instructor availability or facility constraints

If we cannot accept your booking or must cancel a confirmed course, we will notify you promptly and offer alternative dates or a full refund.

4.6 Accuracy of Information

You are responsible for ensuring that all information provided during booking is accurate and complete. Any errors or omissions may affect our ability to deliver the training effectively and could result in additional charges or course rescheduling.

4.7 Age Requirements

Participants must meet minimum age requirements for specific courses as determined by the relevant awarding bodies and health and safety regulations. Age verification may be required before course commencement.

4.8 Prerequisites and Entry Requirements

Some courses have specific prerequisites or entry requirements. It is your responsibility to ensure that all attendees meet these requirements before booking. We reserve the right to refuse entry to participants who do not meet the stated prerequisites.

5. Course Delivery Methods

5.1 Training Delivery Options

Typhon Training Solutions offers training through three primary delivery methods, each designed to meet different learning needs and circumstances:

5.1.1 Face-to-Face Training at Our Facilities

Conducted at our designated training centres

Includes all necessary equipment and materials

Provides direct interaction with qualified instructors

Offers hands-on practical experience with training equipment

Includes refreshments and course materials as specified

5.1.2 Face-to-Face Training at Client Premises

Delivered at your workplace or chosen venue

Requires suitable facilities meeting our minimum standards

May incur additional travel and setup charges

Subject to venue suitability assessment

Client responsible for providing adequate space, facilities, and basic equipment as specified

5.1.3 Online Training Courses

Delivered through our secure online learning platform

Accessible 24/7 during the course access period

Includes interactive content, videos, and assessments

Requires reliable internet connection and compatible device

Technical support available during business hours

5.2 Blended Learning Programmes

Many of our courses are offered as blended learning programmes, combining the flexibility of online learning with essential hands-on practical training.

5.2.1 Online Component Requirements

For blended courses, the online element must be completed before attending the face to-face practical session. This includes: - Completing all online modules and assessments - Achieving the required pass mark on online assessments - Obtaining a completion certificate for the online component - Bringing proof of online completion to the practical session

5.2.2 Practical Component Requirements

The face-to-face practical component includes: - Hands-on skills practice and demonstration - Practical assessments and competency evaluation - Use of professional training equipment and manikins - Direct feedback and coaching from qualified instructors - Final certification upon successful completion

5.2.3 Time Limits for Completion

Online components must typically be completed within 30 days of access being granted

Practical sessions must be attended within 90 days of completing the online component

Extensions may be available in exceptional circumstances at our discretion 5.3 Technical Requirements for Online Learning

5.3.1 System Requirements

To access our online training platform, you will need: - A computer, tablet, or smartphone with internet access - A modern web browser (Chrome, Firefox, Safari, or Edge) - Minimum internet speed of 2 Mbps for video content - Audio capability (speakers or headphones) - Email access for course communications

5.3.2 Platform Access

Login credentials will be provided within 24 hours of booking confirmation Access is granted for the duration specified in your course documentation Multiple device access is permitted for the same user

Sharing of login credentials is strictly prohibited

5.3.3 Technical Support

We provide technical support for our online platform during business hours: - Email support for non-urgent technical issues - Telephone support for urgent access problems - Online help documentation and tutorials - Platform maintenance notifications will be provided in advance

5.4 Course Materials and Resources

5.4.1 Physical Materials

For face-to-face courses, we provide: - Printed course manuals and reference materials - Practical training equipment and supplies - Certificates and wallet cards upon successful completion - Additional resources as specified in course descriptions

5.4.2 Digital Materials

For online and blended courses, we provide: - Access to digital course content and videos - Downloadable resources and reference materials - Online assessment tools and progress tracking - Digital certificates upon successful completion

5.4.3 Material Ownership and Usage

Course materials remain our intellectual property

Materials are licensed for personal use by the registered participant Commercial use or redistribution is strictly prohibited

Materials may not be copied, shared, or reproduced without written permission

5.5 Instructor Qualifications and Standards

All Typhon Training Solutions instructors are: - Qualified to the appropriate level for the courses they deliver - Registered with relevant professional bodies and awarding organisations - Subject to regular continuing professional development - Enhanced DBS checked where appropriate - Experienced in both theoretical knowledge and practical application

5.6 Quality Assurance and Monitoring

We maintain high standards through: - Regular course content reviews and updates - Participant feedback collection and analysis - External quality assurance audits - Compliance with awarding body requirements - Continuous improvement processes

6. Payment Terms and Pricing

6.1 Course Pricing

6.1.1 Price Information

All course prices are clearly displayed on our website and marketing materials Prices include VAT where applicable at the current rate

Prices are subject to change but confirmed prices will be honoured for existing bookings

Group discounts may be available for multiple bookings - please enquire for details

6.1.2 Additional Charges

Additional charges may apply for: - Training delivered at client premises (travel and accommodation costs) - Expedited certification processing - Replacement certificates or materials - Cancellations or transfers within restricted timeframes - Special dietary requirements or accessibility accommodations

6.1.3 Price Accuracy

We take reasonable care to ensure pricing accuracy. However, if we discover a pricing error: - For obvious errors (e.g., £10 instead of £100), we will contact you before processing - We reserve the right to cancel bookings made at incorrect prices - You will be offered the correct price or a full refund - We are not obligated to honour obviously incorrect prices

6.2 Payment Methods and Terms

6.2.1 Accepted Payment Methods

We accept payment by: - Credit cards (Visa, Mastercard, American Express) - Debit cards - Bank transfer (for Business Customers) - Purchase orders (for approved Business Customers) - Cash (for face-to-face bookings only, subject to limits)

6.2.2 Consumer Payment Terms

For Consumer bookings: - Full payment is required at the time of booking - Payment must be received before course access is granted - Refunds will be processed to the original payment method - Payment confirmation will be included in your booking confirmation

6.2.3 Business Customer Payment Terms

For Business Customer bookings: - Payment in advance is preferred but credit terms may be available - Approved customers may pay by invoice within 30 days of the invoice date - Purchase orders must be provided before course delivery - Late payment charges may apply as detailed in our credit terms - We reserve the right to require payment in advance for new customers

6.3 Invoicing and Documentation

6.3.1 Invoice Provision

Invoices will be provided electronically unless otherwise requested VAT invoices will be issued where applicable

Invoices include full course details and participant information Payment terms and methods are clearly stated on all invoices

6.3.2 Payment Confirmation

Payment confirmations will be sent electronically

Receipts are available upon request

All financial records are maintained in accordance with legal requirements 6.4 Currency and Tax

6.4.1 Currency

All prices are quoted in British Pounds Sterling (GBP)

Foreign currency payments may be accepted subject to exchange rate fluctuations

Currency conversion charges are the responsibility of the customer

6.4.2 VAT and Tax Obligations

VAT is charged at the current UK rate where applicable

VAT registration number will be provided on invoices where required Customers are responsible for any applicable taxes in their jurisdiction

Export documentation will be provided for international customers where required

6.5 Financial Difficulties and Payment Plans

6.5.1 Payment Difficulties

If you experience difficulty making payment: - Contact us immediately to discuss options - Payment plans may be available in exceptional circumstances - Early communication helps us find suitable solutions - Failure to communicate may result in course access being suspended

6.5.2 Debt Recovery

For unpaid invoices: - Reminder notices will be sent at 7, 14, and 30 days overdue - Interest may be charged on overdue amounts as permitted by law - Debt recovery action may be taken for persistently overdue accounts - Legal costs may be recoverable from the debtor

6.6 Refunds and Credits

6.6.1 Refund Processing

Refunds will be processed within 14 days of approval

Refunds are made to the original payment method where possible Bank transfer refunds may take 3-5 working days to appear

Credit card refunds may take up to 10 working days depending on your bank

6.6.2 Course Credits

Course credits may be offered as an alternative to refunds

Credits are valid for 12 months from the date of issue

Credits are non-transferable and cannot be exchanged for cash

Unused credits expire and cannot be extended beyond the validity period

7. Cancellation and Refund Policy

7.1 Your Right to Cancel

7.1.1 Consumer Cancellation Rights

If you are a Consumer, you have the right to cancel your booking under the Consumer Contracts Regulations 2013:

14-Day Cooling-Off Period: - You may cancel your booking within 14 days of the booking confirmation - No reason is required for cancellation during this period - Cancellation must be communicated in writing (email acceptable) - Full refund will be provided if the course has not commenced

Extended Cancellation Period: - If we fail to inform you of your cancellation rights, you may cancel up to 12 months after booking - If we inform you of your rights during this period, you have 14 days from that notification to cancel

7.1.2 Business Customer Cancellation

Business Customers do not have automatic cooling-off rights but may cancel subject to our standard cancellation terms outlined below.

7.1.3 Distance Learning Cancellation Rights

For online courses and the online components of blended learning: - Standard 14-day cancellation rights apply for Consumers - Once you begin accessing the online content, you acknowledge that your cancellation rights may be affected - We will seek your explicit consent before providing immediate access to digital content

7.2 Standard Cancellation Policy

7.2.1 Cancellation Timeframes and Charges

More than 4 weeks before course date: - Full refund (100% of course fee) - No cancellation charges apply - Alternative course dates may be offered

Between 2-4 weeks before course date: - 50% refund of course fee - 50% cancellation charge applies - Course credit may be offered as alternative

Less than 2 weeks before course date: - No refund available - Full course fee is forfeited - Course credit may be offered in exceptional circumstances

On the day of the course or non-attendance: - No refund available - Full course fee is forfeited - No course credit offered

7.2.2 Cancellation Procedure

To cancel your booking: - Contact us in writing (email or letter) with your booking reference - Provide the reason for cancellation (required for our records) - Cancellation is effective from the date we receive your written notice - Confirmation of cancellation will be sent within 24 hours

7.3 Our Right to Cancel

7.3.1 Course Cancellation by Us

We may cancel courses in the following circumstances: - Insufficient participant numbers (minimum numbers not met) - Instructor illness or unavailability - Venue unavailability or safety concerns - Force majeure events (see Section 15) - Technical issues affecting online course delivery

7.3.2 Notice of Cancellation

We will provide as much notice as possible, typically at least 48 hours Notification will be by telephone and email where possible

Emergency cancellations may have shorter notice periods

7.3.3 Remedies for Our Cancellation

If we cancel your course: - Full refund of all fees paid - Alternative course dates will be offered where available - Reasonable expenses may be reimbursed in exceptional circumstances - No liability for consequential losses (subject to statutory rights)

7.4 Exceptional Circumstances

7.4.1 Medical or Emergency Cancellations

Cancellations due to serious illness, bereavement, or other emergencies may be considered outside normal policy: - Medical evidence may be required - Each case will be considered on its merits - Course credits or alternative arrangements may be offered - Compassionate refunds may be available at our discretion

7.4.2 Employer-Mandated Cancellations

For Business Customer bookings where employees cannot attend due to: - Urgent work commitments - Company restructuring or redundancy - Emergency operational requirements

Alternative arrangements or credits may be offered subject to discussion. 7.5 Refund Processing

7.5.1 Refund Timeframes

Consumer refunds: Processed within 14 days of cancellation approval Business refunds: Processed within 30 days of cancellation approval Refunds are made to the original payment method where possible

7.5.2 Refund Deductions

Refunds may be reduced by: - Applicable cancellation charges as outlined above - Bank charges or transaction fees where unavoidable - Costs of materials already dispatched or services already provided

7.6 No-Show Policy

7.6.1 Non-Attendance Consequences

If you fail to attend a booked course without prior notice: - Full course fee is forfeited - No refund or credit is available - Rebooking requires payment of full course fee - Repeated no-shows may result in booking restrictions

7.6.2 Late Arrival Policy

Participants arriving more than 30 minutes late may be refused entry Late arrival may compromise course completion and certification No refund is available for refused entry due to late arrival

Alternative course dates may be offered subject to availability

7.7 Partial Completion

7.7.1 Voluntary Withdrawal

If you voluntarily withdraw from a course after commencement: - No refund is available for the unused portion - Partial certification may be available where applicable - Course materials remain your property

7.7.2 Removal from Course

If you are removed from a course due to: - Inappropriate behaviour or conduct - Safety violations - Failure to meet course requirements - Breach of our terms and conditions

No refund will be provided and full course fees remain payable.

8. Transfer and Rescheduling

8.1 Transferring Between Participants

8.1.1 Person-to-Person Transfers

Bookings may be transferred to another person at no additional charge Transfers must be requested at least 48 hours before the course date The new participant must meet all course prerequisites and requirements Transfer requests must be made in writing with full details of the new participant

8.1.2 Transfer Requirements

When transferring a booking, you must provide: - Full name and contact details of the new participant - Confirmation that they meet age and prerequisite requirements - Any special requirements or medical conditions - Written authorisation from the original booker (if different from the person making the transfer request)

8.2 Course Date Transfers

8.2.1 Transfer Fees and Timeframes

More than 4 weeks before course date: - First transfer: No charge - Subsequent transfers: 25% of course fee

Between 2-4 weeks before course date: - 25% of course fee charged as transfer fee Less than 2 weeks before course date: - 50% of course fee charged as transfer fee

Less than 48 hours before course date: - Transfer not permitted - Standard cancellation policy applies

8.2.2 Transfer Procedure

To transfer to a different course date: - Contact us with your booking reference and preferred new dates - Pay any applicable transfer fees before the transfer is confirmed - Receive written confirmation of the new course details - Original booking is cancelled upon successful transfer

8.2.3 Transfer Limitations

Transfers are subject to availability on the requested new date

Course type cannot be changed (e.g., from face-to-face to online)

Transfers to higher-priced courses require payment of the difference Transfers to lower-priced courses do not result in refunds

8.3 Our Right to Reschedule

8.3.1 Rescheduling Circumstances

We may need to reschedule courses due to: - Instructor illness or unavailability - Venue problems or safety issues - Insufficient participant numbers - Technical difficulties with online platforms - Force majeure events

8.3.2 Rescheduling Notice and Options

When we reschedule a course: - We will provide as much notice as possible - Alternative dates will be offered where available - You may transfer to a different course type if preferred - Full refund is available if no suitable alternative can be found

9. Client Responsibilities and Suitability

9.1 Participant Suitability

9.1.1 Medical Fitness Requirements

All participants must be medically fit to undertake the chosen training course. This includes: - Being free from any condition that would prevent safe participation - Having the physical capability to perform practical exercises - Being able to kneel, bend, and perform chest compressions (for First Aid courses) - Having adequate vision and hearing to follow instructions and demonstrations

9.1.2 Medical Disclosure

You must inform us in advance of any: - Medical conditions that may affect participation - Physical limitations or disabilities - Medications that may impair performance or concentration - Pregnancy (for courses involving physical activity) - Recent injuries or surgery that may affect participation

9.1.3 Age Requirements

Minimum age requirements vary by course and are specified in course descriptions

Age verification may be required before course commencement

Participants under 18 require parental consent

Some courses have maximum age recommendations for safety reasons 9.2 Language and Communication Requirements

9.2.1 English Language Proficiency

Participants must have: - Basic command of English (minimum Level 2 equivalent) - Ability to understand spoken instructions and safety information - Capability to read and comprehend course materials - Skills to complete written assessments where required

9.2.2 Communication Support

We can provide limited support for non-native English speakers

Interpreters may be arranged at additional cost with advance notice Course materials are available in English only

Assessment accommodations may be available for learning difficulties 9.3 Behaviour and Conduct Expectations

9.3.1 Professional Conduct

All participants are expected to: - Arrive punctually and prepared for learning - Treat instructors and fellow participants with respect - Follow all safety instructions and guidelines - Participate actively and constructively in course activities - Maintain confidentiality regarding other participants' personal information

9.3.2 Prohibited Behaviour

The following behaviours are not permitted: - Disruptive or aggressive conduct - Discrimination or harassment of any kind - Use of mobile phones during practical sessions (except emergencies) - Consumption of alcohol or illegal substances - Smoking in training venues (including e-cigarettes)

9.3.3 Consequences of Inappropriate Behaviour

Participants who engage in inappropriate behaviour may be: - Given a verbal warning - Temporarily removed from the session - Permanently excluded from the course - Refused future bookings - Reported to relevant authorities if necessary

9.4 Preparation and Prerequisites

9.4.1 Pre-Course Preparation

Participants are responsible for: - Completing any required pre-course reading or online modules - Bringing necessary identification and documentation - Arriving with appropriate clothing and footwear - Ensuring they are well-rested and alert for learning

9.4.2 Equipment and Materials

For face-to-face courses: - We provide all necessary training equipment and materials - Participants should bring writing materials for note-taking - Comfortable, practical clothing is recommended - Closed-toe shoes are required for safety reasons

For online courses: - Participants must ensure they have appropriate technology and internet access - Technical requirements are specified in course joining instructions - Backup internet access is recommended for important assessments

9.5 Information Accuracy and Updates

9.5.1 Accurate Information Provision

You are responsible for providing: - Accurate personal and contact information - Truthful medical and fitness declarations - Correct details for all course participants - Prompt notification of any changes to provided information

9.5.2 Information Updates

You must notify us immediately of: - Changes to contact details - New medical conditions or limitations - Changes in participant details - Any circumstances that may affect course attendance

9.6 Intellectual Property Respect

9.6.1 Course Material Usage

Participants must: - Use course materials only for personal learning purposes - Not reproduce, copy, or distribute materials without permission - Respect copyright and intellectual property rights - Not record or photograph course content without explicit permission

9.6.2 Confidentiality

Participants must maintain confidentiality regarding: - Proprietary training methods and techniques - Other participants' personal information - Assessment results and performance data - Any commercially sensitive information shared during training

10. Our Responsibilities and Service Delivery

10.1 Training Quality Standards

10.1.1 Qualified Instructors

We ensure that all training is delivered by: - Appropriately qualified and certified instructors - Professionals with current industry experience - Instructors who undergo regular continuing professional development - Personnel who are enhanced DBS checked where appropriate

10.1.2 Course Content Standards

Our training courses: - Meet or exceed requirements of relevant awarding bodies - Are regularly updated to reflect current best practices and legislation - Include the most current guidelines and procedures - Are designed to meet stated learning objectives and outcomes

10.1.3 Facility and Equipment Standards

We provide: - Safe and suitable training environments - Well-maintained and current training equipment - Adequate facilities including accessibility provisions where

possible - Clean and hygienic training materials and equipment

10.2 Service Delivery Commitments

10.2.1 Course Information

We will provide: - Accurate course descriptions and learning objectives - Clear information about course duration and requirements - Detailed joining instructions at least 48 hours before course commencement - Prompt responses to enquiries and support requests

10.2.2 Communication Standards

We commit to: - Responding to enquiries within 24 hours during business days - Providing clear and timely communication about any changes - Maintaining professional and courteous customer service - Offering multiple communication channels for your convenience

10.2.3 Technical Support

For online courses, we provide: - Reliable access to our learning platform during stated hours - Technical support during business hours - Clear instructions for platform navigation and use - Prompt resolution of technical issues affecting course access

10.3 Limitations of Our Responsibilities

10.3.1 External Factors

We are not responsible for: - Delays or disruptions caused by events beyond our reasonable control - Technical issues with participants' own equipment or internet connections - Travel disruptions affecting participants' ability to attend courses - Workplace policies that prevent employees from attending booked courses

10.3.2 Participant Performance

While we provide high-quality training, we cannot guarantee: - That all participants will successfully complete assessments - Individual learning outcomes or skill retention - That training will meet specific workplace requirements beyond stated objectives - Compatibility with all individual learning styles or preferences

10.4 Continuous Improvement

10.4.1 Feedback and Evaluation

We actively seek feedback through: - Post-course evaluation forms - Regular participant surveys - Instructor performance reviews - External quality assurance audits

10.4.2 Service Enhancement

We use feedback to: - Continuously improve course content and delivery methods - Update training materials and resources - Enhance customer service processes - Develop new courses and services to meet market needs

11. Certification and Assessment

11.1 Assessment Requirements

11.1.1 Assessment Components

Course certification typically requires: - Successful completion of theoretical assessments - Demonstration of practical skills and competencies - Attendance at all required sessions - Meeting minimum performance standards as defined by awarding bodies

11.1.2 Assessment Standards

All assessments are: - Conducted in accordance with awarding body requirements - Marked by qualified and certified assessors - Subject to internal quality assurance processes - Available for external verification and audit

11.1.3 Reasonable Adjustments

We will make reasonable adjustments for participants with: - Learning difficulties or disabilities - Language barriers (where possible) - Physical limitations that do not compromise safety - Other circumstances that may affect assessment performance

11.2 Certification Process

11.2.1 Certificate Issuance

Upon successful completion: - Certificates are issued by the relevant awarding body - Processing typically takes 5-10 working days - Digital certificates may be available immediately for some courses - Physical certificates are posted to the address provided

11.2.2 Certificate Validity

Certificates have validity periods as determined by awarding bodies Renewal or refresher training may be required before expiry

We will provide guidance on renewal requirements and timing

Expired certificates may not be valid for workplace compliance

11.2.3 Replacement Certificates

Replacement certificates are available for a fee

Original certificate details must be verifiable in our records

Processing time for replacements is typically 10-15 working days

Fees for replacements are published on our website

11.3 Failed Assessments

11.3.1 Resit Opportunities

If you do not meet the required standards: - Feedback will be provided on areas for improvement - Resit opportunities may be available (additional fees may apply) - Additional training or coaching may be recommended - Time limits may apply for resit attempts

11.3.2 Partial Certification

For some courses: - Partial certification may be available for completed modules - Credit may be given for successfully completed components - Partial certificates may

have limited validity or recognition - Full certification requires completion of all required elements

11.4 Record Keeping

11.4.1 Training Records

We maintain records of: - All course completions and certifications issued - Assessment results and performance data - Attendance records and participation levels - Any special circumstances or adjustments made

11.4.2 Data Retention

Training records are retained in accordance with awarding body requirements Personal data is handled in compliance with data protection legislation Records may be accessed by relevant regulatory bodies for audit purposes Participants may request copies of their training records

12. Intellectual Property Rights

12.1 Our Intellectual Property

12.1.1 Ownership of Materials

All course materials, including but not limited to: - Training manuals and handbooks - Video content and multimedia resources - Assessment tools and questionnaires - Digital learning platforms and software - Training methodologies and techniques

Remain the intellectual property of Typhon Training Solutions or our licensed content providers.

12.1.2 Licensed Use

By participating in our courses, you are granted a limited, non-exclusive licence to: - Use materials for personal learning and reference purposes - Access digital content

during the specified course period - Retain printed materials provided during face-to face training - Use knowledge gained for legitimate workplace applications

12.1.3 Restrictions on Use

You may not: - Reproduce, copy, or distribute course materials without written permission - Use materials for commercial training or educational purposes - Modify, adapt, or create derivative works from our materials - Remove or alter copyright notices or proprietary markings

12.2 Third-Party Content

12.2.1 Licensed Content

Some course materials may include content licensed from: - Awarding bodies and certification organisations - Professional associations and industry bodies - Educational content providers - Government agencies and regulatory bodies

12.2.2 Third-Party Rights

Third-party content remains subject to the original owner's intellectual property rights

Use of such content is governed by the terms of our licences

Participants must respect all third-party intellectual property rights Unauthorised use may result in legal action by the content owners

12.3 Participant-Generated Content

12.3.1 Course Contributions

Any content you create during courses, such as: - Answers to assessment questions - Contributions to group discussions - Feedback and evaluation responses - Case studies or examples shared

May be used by us for quality improvement and course development purposes, subject to anonymisation and data protection requirements.

12.3.2 Confidentiality

We will maintain confidentiality of: - Personal information shared during training - Individual assessment results and performance data - Workplace-specific examples or case studies - Any information marked as confidential

12.4 Infringement and Enforcement

12.4.1 Reporting Infringement

If you become aware of unauthorised use of our intellectual property: - Please notify us immediately with full details - Provide evidence of the alleged infringement - Cooperate with any investigation or enforcement action - Respect any confidentiality requirements during the process

12.4.2 Enforcement Action

We reserve the right to: - Take legal action against intellectual property infringement - Seek injunctive relief and damages - Terminate services to infringing parties - Report serious infringement to relevant authorities

13. Data Protection and Privacy

13.1 Data Collection and Use

13.1.1 Information We Collect

We collect and process personal data including: - Contact information (name, address, telephone, email) - Course booking and attendance records - Assessment results and certification data - Payment and billing information - Medical information relevant to course participation - Feedback and evaluation responses

13.1.2 Legal Basis for Processing

We process personal data based on: - Contractual necessity for service delivery - Legal obligations for record keeping and certification - Legitimate interests in business

administration and improvement - Consent for marketing communications (where applicable)

13.1.3 Data Sharing

We may share personal data with: - Awarding bodies for certification purposes - Payment processors for transaction handling - Regulatory bodies for compliance and audit purposes - Emergency services if required for health and safety reasons

13.2 Data Protection Rights

13.2.1 Your Rights

Under data protection legislation, you have the right to: - Access your personal data and obtain copies - Rectify inaccurate or incomplete information - Erase personal data in certain circumstances - Restrict processing in specific situations - Data portability where technically feasible - Object to processing based on legitimate interests

13.2.2 Exercising Your Rights

To exercise your data protection rights: - Contact us in writing with your request - Provide sufficient information to verify your identity - Specify the nature of your request clearly - Allow reasonable time for us to respond (typically 30 days)

13.3 Data Security and Retention

13.3.1 Security Measures

We implement appropriate security measures including: - Encryption of sensitive data in transit and at rest - Access controls and user authentication systems - Regular security audits and vulnerability assessments - Staff training on data protection requirements

13.3.2 Data Retention

Personal data is retained only as long as necessary for the stated purposes Training records are kept in accordance with awarding body requirements Financial records are retained for legal and tax compliance periods

Marketing data is retained until consent is withdrawn

13.4 Privacy Policy

Our full Privacy Policy, available on our website, provides detailed information about how we collect, use, and protect your personal data. The Privacy Policy forms part of these Terms and Conditions.

14. Limitation of Liability

14.1 Consumer Liability Provisions

14.1.1 Statutory Rights

If you are a Consumer, nothing in these terms excludes or limits our liability for: - Death or personal injury caused by our negligence - Fraud or fraudulent misrepresentation - Breach of your legal rights relating to the services - Any other liability that cannot be excluded or limited by law

14.1.2 Foreseeable Loss

For Consumers, we are liable for foreseeable loss and damage caused by our breach of these terms or our negligence, but we are not liable for any loss or damage that was not foreseeable when the contract was made.

14.1.3 Business Use Limitation

If you use our training services for business purposes, our liability to you is limited as set out in the Business Customer provisions below.

14.2 Business Customer Liability Provisions

14.2.1 Excluded Liability

We exclude all liability for: - Loss of profits, revenue, or business - Loss of anticipated savings or business opportunity - Loss of data or information - Indirect, consequential, or special damages - Any loss arising from third-party claims

14.2.2 Liability Cap

Our total liability to Business Customers for any claim arising from or relating to these terms or our services is limited to the total amount paid by you for the specific course or service giving rise to the claim.

14.2.3 Time Limits

Any claim against us must be brought within 12 months of the event giving rise to the claim, or within 12 months of when you reasonably should have become aware of the circumstances giving rise to the claim.

14.3 General Liability Provisions

14.3.1 Mitigation of Loss

You must take reasonable steps to mitigate any loss or damage you suffer. We are not liable for any loss that could have been avoided by reasonable action on your part.

14.3.2 Third-Party Actions

We are not liable for any loss or damage caused by the actions or omissions of third parties, including but not limited to: - Venue providers for courses held at external locations - Technology providers for online platform issues - Transport providers affecting course attendance - Other course participants' actions or behaviour

14.3.3 Course Content Limitations

While we strive to provide accurate and up-to-date training content: - We do not guarantee that course content will meet all specific workplace requirements - Participants are responsible for ensuring training meets their particular needs - We are not liable for consequences of applying training in specific workplace contexts - Additional or specialised training may be required for particular applications

15. Force Majeure

15.1 Force Majeure Events

15.1.1 Definition

Force Majeure Events include circumstances beyond our reasonable control, including but not limited to: - Natural disasters (floods, earthquakes, severe weather) - Pandemic or epidemic diseases and related government restrictions - Acts of terrorism, war, or civil unrest - Government actions, legislation, or regulatory changes - Strikes, labour disputes, or industrial action - Failure of public utilities or telecommunications networks - Cyber attacks or major technology failures

15.1.2 Impact on Services

Force Majeure Events may affect our ability to: - Deliver face-to-face training courses - Provide access to online learning platforms - Issue certificates and documentation - Maintain normal customer service levels - Meet standard delivery timeframes

15.2 Force Majeure Procedures

15.2.1 Notification

In the event of a Force Majeure Event: - We will notify affected customers as soon as reasonably practicable - Notification will include the nature of the event and expected impact - Regular updates will be provided as the situation develops - Alternative arrangements will be communicated when available

15.2.2 Mitigation Efforts

We will make reasonable efforts to: - Minimise the impact of Force Majeure Events on our services - Provide alternative delivery methods where possible - Reschedule affected courses at the earliest opportunity - Maintain communication with affected customers

15.3 Remedies and Relief

15.3.1 Service Suspension

During Force Majeure Events: - Our performance obligations may be suspended without liability - Timeframes for service delivery may be extended - We are not liable for delays or non-performance caused by such events - Normal service will resume as soon as reasonably practicable

15.3.2 Customer Options

If Force Majeure Events significantly affect your booked services: - Course rescheduling will be offered where possible - Alternative delivery methods may be available - Full refunds will be provided if no suitable alternative can be arranged - Course credits may be offered for future use

15.4 Extended Force Majeure

15.4.1 Prolonged Events

If a Force Majeure Event continues for more than 90 days: - Either party may terminate affected bookings with written notice - Full refunds will be provided for cancelled services - No liability arises for such termination - New bookings may be made when normal service resumes

16. Complaints and Dispute Resolution

16.1 Complaints Procedure

16.1.1 Initial Contact

If you have a complaint about our services: - Contact us as soon as possible after the issue arises - Provide full details of the complaint including dates, names, and circumstances - Include your booking reference and contact information - Specify what resolution you are seeking

16.1.2 Complaint Handling Process

We will: - Acknowledge your complaint within 24 hours - Investigate the matter thoroughly and impartially - Provide a written response within 10 working days - Offer appropriate remedies where complaints are upheld

16.1.3 Escalation

If you are not satisfied with our initial response: - Request escalation to senior management - Provide additional information or evidence if available - A senior manager will review the complaint independently - A final response will be provided within 20 working days

16.2 Alternative Dispute Resolution

16.2.1 Mediation

For disputes that cannot be resolved through our complaints procedure: - We may agree to independent mediation - Mediation costs will be shared equally between parties - Mediation is voluntary and non-binding - Legal rights are preserved if mediation is unsuccessful

16.2.2 External Bodies

Depending on the nature of your complaint, you may also contact: - Relevant awarding bodies for certification-related issues - Trading Standards for consumer protection matters - Professional bodies for instructor conduct issues - The Information Commissioner's Office for data protection concerns

16.3 Legal Proceedings

16.3.1 Jurisdiction

These Terms and Conditions are governed by English law, and any disputes will be subject to the exclusive jurisdiction of the English courts.

16.3.2 Consumer Rights

If you are a Consumer, you may also bring proceedings in the courts of the country where you live, and nothing in these terms affects your statutory rights.

17. Termination of Services

17.1 Termination by You

17.1.1 Cancellation Rights

You may terminate your booking in accordance with the cancellation provisions set out in Section 7 of these terms.

17.1.2 Ongoing Services

For ongoing or subscription-based services: - Termination notice must be given in writing - Services will continue until the end of the current billing period - No refunds are available for unused portions of prepaid services - Data and access rights will be preserved for a reasonable transition period

17.2 Termination by Us

17.2.1 Grounds for Termination

We may terminate your access to our services if: - You breach these Terms and Conditions - You fail to make required payments - You engage in inappropriate or disruptive behaviour - You provide false or misleading information - Your actions pose a risk to health and safety

17.2.2 Termination Process

Before terminating services: - We will provide written notice of the issue - Allow reasonable opportunity to remedy breaches where possible - Specify the consequences of continued non-compliance - Provide final notice before termination takes effect

17.2.3 Effects of Termination

Upon termination: - Access to services and materials will be withdrawn - Outstanding payments become immediately due - Certification processes in progress may be suspended - No refunds are available for services already provided

17.3 Consequences of Termination

17.3.1 Survival of Terms

The following provisions survive termination: - Payment obligations for services already provided - Intellectual property rights and restrictions - Limitation of liability clauses - Data protection and confidentiality obligations

17.3.2 Return of Materials

Upon termination, you must: - Return any physical materials provided - Cease use of digital materials and platforms - Delete any downloaded content from your devices - Respect ongoing confidentiality obligations

18. General Provisions

18.1 Entire Agreement

18.1.1 Complete Terms

These Terms and Conditions, together with your booking confirmation and any course-specific requirements, constitute the entire agreement between us and supersede all prior negotiations, representations, or agreements.

18.1.2 Variations

Changes to these terms must be: - Made in writing and signed by both parties, or - Implemented through our standard terms update process with appropriate notice - Agreed to by you through continued use of our services after notification

18.2 Severability

18.2.1 Invalid Provisions

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable: - The remainder of the terms will continue in full force and effect - The

invalid provision will be deemed modified to the minimum extent necessary to make it valid - The overall intent and purpose of the agreement will be preserved

18.3 Waiver

18.3.1 Non-Waiver

Our failure to enforce any provision of these terms does not constitute a waiver of that provision or any other provision. Any waiver must be explicit and in writing.

18.4 Assignment

18.4.1 Our Rights

We may assign or transfer our rights and obligations under these terms to another entity, provided that such assignment does not materially affect your rights or our service quality.

18.4.2 Your Rights

You may not assign or transfer your rights or obligations under these terms without our prior written consent.

18.5 Third-Party Rights

18.5.1 No Third-Party Benefits

These Terms and Conditions are intended solely for the benefit of the parties and do not create rights for any third parties under the Contracts (Rights of Third Parties) Act 1999.

18.6 Notices

18.6.1 Notice Requirements

All notices under these terms must be: - In writing (including email) - Sent to the addresses specified in these terms or as updated by either party - Deemed received when delivered by hand, 24 hours after email transmission, or 48 hours after posting

18.7 Governing Law

18.7.1 Applicable Law

These Terms and Conditions are governed by and construed in accordance with English law.

18.7.2 Dispute Resolution

Any disputes arising from these terms will be subject to the exclusive jurisdiction of the English courts, except where Consumer rights provide otherwise.

Contact Information for Terms and Conditions

For any questions about these Terms and Conditions, please contact:

Typhon Training Solutions

Telephone: 07939557029

Email: mark.phillips@typhontrainingsolutions.co.uk

Document Control: - Version: 1.3 - Effective Date: 20/04/2025 - Next Review Date: 20/04/2026 - Approved by: Mark Phillips

These Terms and Conditions were prepared to comply with UK consumer protection legislation including the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, and other applicable laws. They are designed to protect both the rights of our customers and the legitimate interests of our business.